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Third-Party Maintenance

We provide Third-Party Maintenance that frees you from expensive OEM ties and gives you greater control over the lifetime of your assets.

Let your IT live longer

Third-Party Maintenance provides a multi-pronged approach to reducing costs and extending the lifetime of your assets. You'll save money by delaying your CapEx on new hardware. And benefit from lower OpEx thanks to significantly reduced support costs for your existing equipment.

Ultimately, freedom from forced upgrades and OEM contracts will boost your budget, without sacrificing on support levels.

Maintaining existing hardware is also more environmentally friendly and helps meet carbon emission targets compared to purchasing the latest models.

Maintenance that’s built around you

We are experienced experts in supporting all main brand networking, server and storage systems, including: IBM, Sun Oracle, Dell Cisco, HPE, Arista, Juniper and more.
We support switches, routers, access points and security, complicated legacy services, industry standard (x86) and storage arrays in large and small data centres or corporate premises.
Our SLA agreements are tailored to your exact needs with flexible contract lengths that can replace or supplement your existing agreements.
We can also replace any failing end-of-life hardware with cost-effective refurbished equipment.
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Who we've helped

Global Finance house significantly cuts CapEx

The challenge:

A global financial services & bank holding was facing some tricky decisions prior to pulling out of a European data centre. Their network estate was about to enter an End-of-Support (EoS) stage. And with a proposed OEM upgrade totalling £1.2M and OEM maintenance costs of £100,000 per year, a more effective short-term solution had to be found.

Our solution:

Rather than upgrade, they migrated to our 24x7x4 Third-Party Maintenance service for the remaining one-year period. Our solution meant no CapEX to cover a short-term requirement alongside reduced OpEx by continuing to use existing hardware that was supported via our cost-friendly TPM service.

Tailored TPM secures OpEx savings for IT organisation

The challenge:

An IT services organisation found itself in a bind when its server and storage estate was about to reach the end of its support cycle. There was no business driver to upgrade or continue with the OEM’s direct support service. Meaning an alternative solution was needed.

Our solution:

To prevent the business from being tied down by OEM timescales, we stepped in to provide tailored Third-Party Maintenance. This involved migrating to a variety of Service Level Agreements (SLAs), depending on the criticality of specific areas of the estate. As a result, the customer secured significant OpEx savings with the added bonus of no CapEX.

Maintenance without the ties

OEM support contracts can be lengthy, expensive and restrict you to purchasing new hardware. They may also fail to cover your hardware for the duration of its usable life. We use our years of experience outside the OEM channel to provide current and End-of-Sale maintenance and SLAs that are bespoke to you and your business, with multi-vendor contracts available.

The OEMs caution against going outside official channels. However, our independence presents alternative options that enhance the sustainability of your estate. While offering a competitive advantage in your ability to focus freed up budgets on other core services.

Learn more about the independent channel

Benefits to you

Escape from OEM ties

Find freedom from OEM contracts that fail to provide adequate cover for the usable lifetime of your hardware. Our TPM solution provides SLAs that are tailored to your requirements.

Solve your budget challenge

Defer CapEx and reduce OpEx with Third-Party Maintenance that is significantly more cost-effective than support provided by the OEMs. And use the savings you make to invest in core services.

Be more sustainable

Maintaining your equipment enhances your sustainability credentials and contributes to a circular economy. Let your IT live longer instead of being forced into upgrades and new purchases.

Discover how TPM can help you reduce costs and be more sustainable.

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Let's extend the life of your hardware

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